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  •  Ensure the driver is set up correctly in NextGen (check driver’s license, Sentinel subscription etc)
  •  When logging in, scroll down the lists of other drivers & ensure the drivers name is not hidden
  •  Is the iFace connected to the IVU via bluetooth (2 x bluetooth symbols, IVU has the sim card in most cases)
  •  Try logging the driver into another iFace
  •  Delete the driver off the iFace and put them back on
  •  Make sure the vehicle is within communications range of a 3G Telstra data tower
  •  When logging in, scroll down the lists of driver to ensure the drivers name is not hidden

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