Problem

Driver is unable to log into the iFace for sentinel or compliance.

Solution

To resolve this issue please perform the following checklist:

• Ensure the driver is set up correctly in NextGen (check driver’s license, Sentinel subscription etc)
• When logging in, scroll down the lists of other drivers & ensure the drivers name is not hidden
• Is the iFace connected to the IVU via bluetooth (2 x bluetooth symbols, IVU has the sim card in most cases)
• Try logging the driver into another iFace
• Delete the driver off the iFace and put them back on
• Make sure the vehicle is within communications range of a 3G Telstra data tower
• When logging in, scroll down the lists of driver to ensure the drivers name is not hidden

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