Problem

Driver is unable to log into the iFace for sentinel or compliance.

Solution

To resolve this issue please perform the following checklist:

• Ensure the driver is set up correctly in NextGen (check driver’s license and ruleset)
• When logging into the device, scroll down through the list of other drivers & ensure that the driver's name is not hidden
• Try logging the driver into another iFace
• Delete the driver off the iFace and put them back on
• Make sure the vehicle is within communications range of a 3G data tower

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