IVU Bluetooth Connection / Troubleshoot

To connect iFace to IVU via Bluetooth:

1. Find the IAPID (TTD01234) of the IVU, this can be found under Technical Details on the device (IVU) page.

2. Go to settings > three dots in the top-right
   
   

   Open

   

3. Select Admin
   
   

   Open

   

    

4. Enter password found under (Configuration Protocol for Site Administrators) on the device (iFace) page using ‘lock-code’ button.
   Note: lock-code changes everyday, and we might need to use password from a previous day if the device has been offline.
   
   

    

5. Enter IAPID from step-1 in IVU Identifier and ensure Bluetooth PAN is enabled.
   Note that ‘TTD’ must be in capital letters.
   
   

    

Troubleshoot:

1. Check that IVU is online/communicating by looking at last-contact from IVU.

2. Ensure that 'bluetooth setNAPservice disabled' config is set to false (unticked, for ulmo-pro and MT201)

3. In Admin settings, check that IVU identifier (TTD01234) matches IVU assigned to vehicle.

4. Toggle Bluetooth PAN ON/OFF.

5. Test another working iFace in the vehicle:
   If both iFaces fail, then IVU is faulty and needs TOW.
   If test-iFace works, then RMA the original iFace.