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If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.

•  

  Has the vehicle been created in NextGen?

  Search via this LINK. If

   If the vehicle has not been created, please

  visit the page 

  visit How to create a Vehicle to get your vehicle setup.

•  

  Vehicle is not in an area with poor 3G Data coverage. To check coverage details, AU customers go HERE |  | NZ Customers HERE 

  *Please note that when a vehicle comes back into range, it may take a while for the data to update

•  

  Vehicle is not parked up, isolated, or underneath cover - This will hinder GPS/3G networks.

•  

  Confirm you have Tracking services and fees associated to your account.

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