My vehicle is not showing up to date information?
If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
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Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.
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Is the Vehicle in an area with poor with poor 3G Data coverage? To check coverage details, AU customers HERE | | NZ Customers HERE
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Is the Vehicle parked up, isolated, or under cover? - This will hinder GPS/3G networks.
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Confirm your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)
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