If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
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Has the vehicle been created in NextGen? Search via this LINK. If the vehicle has not been created, please visit the page How to create a Vehicle to get your setup.
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Vehicle is an area with poor 3G Data coverage. To check coverage details, AU customers go HERE | | NZ Customers HERE
*Please note that when a vehicle comes back into range, it may take a while for the data to update
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Vehicle is not parked up, isolated, or underneath cover - This will hinder GPS/3G networks.
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Confirm you have Tracking services and fees associated to your account.
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