Problem
Reasons why your vehicle is not tracking...
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Please use the below checklist to help determine why.
- Vehicle has been created and hardware properly assigned - Check out How to create a vehicle
- Vehicle is in not is an area with poor Telstra 3G Datacoverage. Check out the Telstra Coverage Map
*Please note that when a vehicle comes back into range, it may take a while for the data to be uploaded. - Vehicle is not parked up, isolated, or underneath cover. This may hinder GPS and battery connection to devices.
- You don't have a tracking package associated with this vehicle (vehicle wont show in tracking, but if created will show in admin>vehicles)
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If all boxes are ticked, please contact Transtech Customer Service to create a trouble ticket outlining:
- Vehicle Registration
- Device id (TTD number)
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If you need to follow up on your issue please quote your ticket number (ie TT 12050) to Transtech Customer Service.
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