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Problem

Data from the backend (NextGen) and the iFace dont match...

Solution

Perform the following checklist to help determining a solution

  • Whilst in NextGen ensure a checkpoint has been created recently - This means the iFace has spoken to NextGen at that particular time.

 

 

  • Press the Sync button whilst in Sentinel on the iFace. If it fails, check your comms status via the icon at the top of the screen.
  • Delete the driver off the iFace and put them back on
  • Perform a hard reboot (hold on/off button) down for 10 sec. until the device re-boots

 

Go to What does a checkpoint mean in Sentinel? for an in-depth explanation.

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