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If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.

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•  Vehicle has been created and the correct hardware is assigned - Check out 

  Has the vehicle been created in NextGen? Search via this LINK. If the vehicle has not been created, please visit the page How to create a

  vehicle 

  Vehicle to get your setup.

•  

  Vehicle is

  not in

  an area with poor

  Telstra

  3G Data coverage.

  Check out the Telstra Coverage Map

  To check coverage details, AU customers go HERE |  | NZ Customers HERE 

*Please note that when a vehicle comes back into range, it may take a while for the data to update

•  

  Vehicle is not parked up, isolated, or underneath cover

  .

  - This

  may

  will hinder GPS

  and battery connection to devices You

  /3G networks.

•  

  Confirm you have Tracking services and fees associated

  with this vehicle (the vehicle does not show in Tracking, but it may appear in Admin > Vehicles)

  to your account.

If all boxes are ticked, please contact

...

• Vehicle Registration
• Device ID (IVU TTD number or iFace IMEI)

...

refer to our Support Page - HERE on how to report a problem.

In most cases issues can be resolved over the air, however from time to time an on-site maintenance is required, with parts will be sent to an Authorised Technician who will contact you

...

about seeing your vehicle

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