How to Report a Problem
If you are experiencing a problem with a Device, NextGen, or have a Feature request idea, please contact our support team on:
AU - 1300 111 477 (2+1+2 for NextGen Support)
NZ - 0800 447 735
Email - NextGenSupport@TeletracNavman.com
If sending an email, please supply the following information so we can swiftly resolve your issue.
| Company: | PDQ Freighters |
|---|---|
| Device/Vehicle: | Rego - ABC123 |
| Issue: | Vehicle stopped tracking in NextGen |
| Best contact in case a Maintenance/RMA needs to be issued | John Smith - Burley Depot - 0400 000 000 |
Please note: Emails sent to NextGenSupport@TeletracNavman.com will auto generate a ticket of work, and you will be emailed back the ticket number for reference.
If you need an update on your issue at any stage, please reply back to the ticket and it will be tagged against your original query.
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