If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
...
-
Has the vehicle been created in NextGen? Search via this LINK. If the vehicle has not been created, please visit the page How to create a Vehicle to get your setup.
-
Vehicle is an area with poor 3G Data coverage. To check coverage details, AU customers go HERE | | NZ Customers HERE
*Please note that when a vehicle comes back into range, it may take a while for the data to update
-
Vehicle is not parked up, isolated, or underneath cover - This will hinder GPS/3G networks.
-
Confirm you have Tracking services and fees associated to your account.
If all boxes are ticked, please contact refer to our Support
...
Page HERE on how to report a
...
tracking issue.
In most cases issues can be resolved over the air, however from time to time an on-site maintenance is required, with parts will be sent to an Authorised Technician who will contact you about seeing your vehicle
...