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If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.

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  Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How

  to create

  To Create a Vehicle to get your vehicle setup.

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  Vehicle is not in an area with poor 3G Data coverage. To check coverage details, AU customers go HERE |  | NZ Customers HERE 

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  Vehicle is not parked up, isolated, or underneath cover - This will hinder GPS/3G networks.

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  Confirm you have Tracking services and fees associated to your account.

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