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Problem

Reasons why your vehicle is not tracking...

Solution

Their are many possible reasons why your vehicle is not tracking or showing live data.

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My vehicle is not showing up to date information?

If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.

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•  

•  Vehicle has been created and hardware properly assigned - Check out How to create a vehicle
•  Vehicle is in not is an area with poor Telstra 3G Datacoverage. Check out the Telstra Coverage Map
  *Please note that when a vehicle comes back into range, it may take a while for the data to be uploaded.
•  Vehicle is not

  Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.

•  

  Is the Vehicle in an area with poor with poor 3G Data coverage? To check coverage details, AU customers HERE |  | NZ Customers HERE 

•  

  Is the Vehicle parked up, isolated, or

  underneath

  under cover

  .

  ? - This

  may

  will hinder GPS

  and battery connection to devices.
•  You don't have a tracking package associated with this vehicle (vehicle wont show in tracking, but if created will show in admin>vehicles)

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• /3G networks.

•  

  Confirm your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)

If all boxes are ticked, please contact

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• Vehicle Registration
• Device id (TTD number)

A service member will determine a solution & If the device can be fixed remotely, you will be advised by the customer service representative and the ticket will be closed.

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refer to our Support Page HERE on how to report a tracking issue.

In most cases issues can be resolved over the air, however on some cases an on-site maintenance may be required.

Replacement parts are sent to an Authorised Technician who will contact

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...

you

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to arrange an attendance for your vehicle

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