...
My vehicle is not showing up to date information?
If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
- Vehicle has been created and the correct hardware is assigned - Check out How to create a vehicle
- Vehicle is not in an area with poor Telstra 3G Data coverage. Check out the Telstra Coverage Map
*Please note that when a vehicle comes back into range, it may take a while for the data to update - Vehicle is not
Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.
Is the Vehicle in an area with poor with poor 3G Data coverage? To check coverage details, AU customers HERE | | NZ Customers HERE
Is the Vehicle parked up, isolated, or
underneathunder cover
.? - This
maywill hinder GPS
and battery connection to devicesYou have Tracking services and fees associated with this vehicle (the vehicle does not show in Tracking, but it may appear in Admin > Vehicles/3G networks.
Confirm your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)
If all boxes are ticked, please contact
...
- Vehicle Registration
- Device ID (IVU TTD number or iFace IMEI)
...
refer to our Support Page HERE on how to report a tracking issue.
In most cases issues can be resolved over the air, however on some cases an on-site maintenance
...
may be required.
Replacement parts are sent to an Authorised Technician who will contact you
...
If you need to follow up on your issue please quote your ticket number to Customer Service.
...
| bgColor | #fff |
|---|
...
to arrange an attendance for your vehicle
Related articles
| Filter by label (Content by label) | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...