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My vehicle is not showing up to date information?

If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.

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•  Vehicle has been created and the correct hardware is assigned - Check out How to create a vehicle Vehicle is not

  Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.

•  

  Is the Vehicle in an area with poor

  Telstra 3G Data coverage. Check out the Telstra Coverage Map
  *Please note that when a vehicle comes back into range, it may take a while for the data to update Vehicle is not

  with poor 3G Data coverage? To check coverage details, AU customers HERE |  | NZ Customers HERE 

•  

  Is the Vehicle parked up, isolated, or

  underneath

  under cover

  .

  ? - This

  may

  will hinder GPS

  and battery connection to devices You have Tracking services and fees associated with this vehicle (the vehicle does not show in Tracking, but it may appear in Admin > Vehicles

  /3G networks.

•  

  Confirm your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)

If all boxes are ticked, please contact

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• Vehicle Registration
• Device ID (IVU TTD number or iFace IMEI)

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refer to our Support Page HERE on how to report a tracking issue.

In most cases issues can be resolved over the air, however on some cases an on-site maintenance

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may be required.

Replacement parts are sent to an Authorised Technician who will contact you

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to arrange an attendance for your vehicle

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