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My vehicle is not showing up to date information?
If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
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Has the vehicle been created in NextGen?
Search via this LINK. IfIf the vehicle has not been created, please
visit the page How to createvisit How To Create a Vehicle to get your vehicle setup.
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Is the Vehicle
isin an area with poor with poor 3G Data coverage
.? To check coverage details, AU
customers gocustomers HERE | | NZ Customers HERE
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Is the Vehicle
is notparked up, isolated, or
underneathunder cover? - This will hinder GPS/3G networks.
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Confirm
you have Tracking services and fees associated to your account.your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)
If all boxes are ticked, please contact refer to our Support
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Page HERE on how to report a
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tracking issue.
In most cases issues can be resolved over the air, however
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on some cases an on-site maintenance
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may be required.
Replacement parts are sent to an Authorised Technician who will contact you
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to arrange an attendance for your vehicle
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