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To resolve this issue please perform the following checklist:
- Ensure the driver is set up correctly in NextGen (check driver’s license and ruleset)
- When logging into the device, scroll down through the list of other drivers & ensure that the driver's name is not hidden
- Try logging the driver into another iFace
- Delete the driver off the iFace and put them back on
- Make sure the vehicle is within communications range of a 3G data tower
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