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Problem

 

Driver is unable to log into the iFace for sentinel or compliance.

Solution

To resolve this issue please perform the following checklist:

 

 

  • Ensure the driver is set up correctly in NextGen (check driver’s license, Sentinel subscription etc)
  • When logging in, scroll down the lists of other drivers & ensure the drivers name is not hidden
  • Is the iFace connected to the IVU via bluetooth (2 x bluetooth symbols, IVU has the sim card in most cases)
  • Try logging the driver into another iFace
  • Delete the driver off the iFace and put them back on
  • Make sure the vehicle is within communications range of a 3G Telstra data tower
  • When logging in, scroll down the lists of driver to ensure the drivers name is not hidden

 

 

 

 

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