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The driver can't log into the iFace?

The driver can't log into the iFace?

Problem


Driver is unable to log into the iFace for sentinel or compliance.

Solution

To resolve this issue please perform the following checklist:

  

  • Ensure the driver is set up correctly in NextGen (check driver’s license and ruleset)
  • When logging into the device, scroll down through the list of other drivers & ensure that the driver's name is not hidden
  • Try logging the driver into another iFace
  • Delete the driver off the iFace and put them back on
  • Make sure the vehicle is within communications range of a 3G data tower


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