My vehicle is not showing up to date information?
If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
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Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.
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Is the Vehicle
is notin an area with poor with poor 3G Data coverage
.? To check coverage details, AU
customers gocustomers HERE | | NZ Customers HERE
-
Is the Vehicle
is notparked up, isolated, or
underneathunder cover? - This will hinder GPS/3G networks.
-
Confirm
you have Tracking services and fees associated to your account.your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)
If all boxes are ticked, please contact refer to our Support Page HERE on how to report a tracking issue.
In most cases issues can be resolved over the air, however
...
on some cases an on-site maintenance
...
may be required.
Replacement parts are sent to an Authorised Technician who will contact you
...
to arrange an attendance for your vehicle
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