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Problem

Reasons why your vehicle is not tracking...

Solution

Their are many possible reasons why your vehicle is not tracking or showing live data.


Please use the below checklist to help determine why.


  • Vehicle has been created and hardware properly assigned - Check out How to create a vehicle
  • Vehicle is in not is an area with poor Telstra 3G Datacoverage. Check out the Telstra Coverage Map
    *Please note that when a vehicle comes back into range, it may take a while for the data to be uploaded.
  • Vehicle is not parked up, isolated, or underneath cover. This may hinder GPS and battery connection to devices.
  • You don't have a tracking package associated with this vehicle (vehicle wont show in tracking, but if created will show in admin>vehicles)


If all boxes are ticked, please contact Customer Service to create a trouble ticket outlining:

  • Vehicle Registration
  • Device id (TTD number)


A service member will determine a solution & If the device can be fixed remotely, you will be advised by the customer service representative and the ticket will be closed.

If a maintenance is required, parts will be sent to an Authorised Technician who will contact you as soon as the job is received. Once maintenance is completed the ticket will be closed.


If you need to follow up on your issue please quote your ticket number (ie TT 12050) to Customer Service.



Go to [insert Link] article which show you how to setup [insert Issue]

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