If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
- Vehicle has been created and the correct hardware is assigned - Check out How to create a vehicle
- Vehicle is not in an area with poor Telstra 3G Data coverage. Check out the Telstra Coverage Map
*Please note that when a vehicle comes back into range, it may take a while for the data to update - Vehicle is not parked up, isolated, or underneath cover. This may hinder GPS and battery connection to devices
- You have Tracking services and fees associated with this vehicle (the vehicle does not show in Tracking, but it may appear in Admin > Vehicles)
If all boxes are ticked, please contact Customer Service and include the following details:
- Vehicle Registration
- Device ID (IVU TTD number or iFace IMEI)
A service member will investigate to determine a solution. If an on-site maintenance is required, parts will be sent to an Authorised Technician who will contact you as soon as the job is received.
If you need to follow up on your issue please quote your ticket number to Customer Service.
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