If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.
Is the Vehicle in an area with poor with poor 3G Data coverage? To check coverage details, AU customers HERE | | NZ Customers HERE
Is the Vehicle parked up, isolated, or under cover? - This will hinder GPS/3G networks.
Confirm your vehicle has been subscribed a Tracking service for the vehicle. (if the vehicle displays in the tracking module, it has the service applied)
If all boxes are ticked, please contact refer to our Support Page HERE on how to report a tracking issue.
In most cases issues can be resolved over the air, however on some cases an on-site maintenance may be required.
Replacement parts are sent to an Authorised Technician who will contact you to arrange an attendance for your vehicle
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