If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
Has the vehicle been created in NextGen? Search via this LINK. If the vehicle has not been created, please visit the page How to create a Vehicle to get your setup.
Vehicle is an area with poor 3G Data coverage. To check coverage details, AU customers go HERE | | NZ Customers HERE
*Please note that when a vehicle comes back into range, it may take a while for the data to update
Vehicle is not parked up, isolated, or underneath cover - This will hinder GPS/3G networks.
Confirm you have Tracking services and fees associated to your account.
If all boxes are ticked, please contact refer to our Support Page - HERE on how to report a problem.
In most cases issues can be resolved over the air, however from time to time an on-site maintenance is required, with parts will be sent to an Authorised Technician who will contact you about seeing your vehicle
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