If your vehicle is not appearing in Tracking or generating live data (for example, Last Contact is not up-to-date), please use the below checklist to help determine why.
Has the vehicle been created in NextGen? If the vehicle has not been created, please visit How To Create a Vehicle to get your vehicle setup.
Is the Vehicle in an area with poor with poor 3G Data coverage? To check coverage details, AU customers HERE | | NZ Customers HERE
Is the Vehicle parked up, isolated, or under cover? - This will hinder GPS/3G networks.
Confirm your vehicle has been subscribed a Tracking service for the vehicle?
If all boxes are ticked, please contact refer to our Support Page HERE on how to report a tracking issue.
In most cases issues can be resolved over the air, however on some cases an on-site maintenance may be required.
Replacement parts are sent to an Authorised Technician who will contact you to arrange an attendance for your vehicle
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