Requesting video footage
The Camera product provides a solution to capture video footage of events that are captured by a device installed into a vehicle.
NextGen users can subscribe to camera events through existing alerts functionality and generate reports for camera events using the existing reports service. Users with suitable permissions can also request to download footage that is stored on the camera’s SD card. The footage should take 10 to 15 minutes to be retrieved, but if the vehicle is in a marginal comms area, this may take longer.
Please note that Stonkam cameras have to be online to download footage.
Create Video permission
In order to request footage, the user needs to have been assigned a User Role with the “Video –> Create” checkbox ticked.
Requesting video from the tracking screen
In order to request video from the tracking screen select a vehicle with the camera system installed.
The info box has a link to the camera’s that are installed in the vehicle. To select the footage click on the Video Request link at the bottom of the info box.
This will take you to the Camera Video Request screen.
Requesting video from the show vehicle or show device screens
The Camera Video Request screen is also available from the Show–Device page. The Device page is available from the Show vehicle page or directly from the Admin-Device page.
The Camera page has the Videos link in a button at the top right of the screen
Camera Video Footage Request Screen
The Camera Video Footage Request screen has a dialogue to select the start date and time video footage and the length of clip you wish to retrieve.
Where there are multiple cameras active in a vehicle, please ensure you select the appropriate option in the "Camera" drop down menu.
Click on the calendar and use the controls to select the date and time.
Once the details have been entered and the SUBMIT button has been pressed Nextgen will show the Video Event page with “Requested” as the Video Status.
The Video Status moves through various stages until its ready to be downloaded/viewed (available).
Camera status
Requested - Once a request for footage has been made, the Video Event page will display “Requested” as the Video Status. If the vehicle is offline, the status will continue to state “Requested”, and will queue waiting for the device to come online.
On the device - means that the footage is available on the device but not available in NextGen (yet). It will be made available shortly.
Available - Once the video has been retrieved from the camera to our server, the status will change to "Available" and you can view/download the footage.
Unavailable - The video is not available on the device, to which could be caused by multiple reasons (ie. Camera offline and not connected, SD card failure, video request time not possible etc)
Failed - It means that video was available on device, but we failed to download it due to some internal server issues. Please let us know if this occurs to investigate.