I didn’t get an alert for a speed/fatigue event?

Owned by Tyson Dorsett
Last updated: 2015-10-14
2 min read

Problem

A vehicle was speeding and I did not receive an alert

Solution

There are several reasons why you did not receive an alert.

 

User details incorrect:

  • Have a look at your details by going to Admin>Users - View

 

  • Check the email and mobile number is entered correctly (AU - 614xxxxxxxx)(drop the zero at the start)

 

Alerts set up:

  • Ensure the alert you want to receive is turned on by going to Your name>My Alerts


  • Turn on "Global Settings", then click on "Configure" in relation to the Function/Alert you want to receive. (ie Speed Alert)

  • Select the fleets or individual vehicles you would like to get alerts for, including how you want that Alert delivered.

     

 

Go to How to set up your alerts article which shows you how to setup Alerts