Tracking on the dashboard says "You dont have access to Tracking..."

Owned by Tyson Dorsett
Last updated: 2018-07-18 by Lincoln McGregor-Smith (Unlicensed)
1 min read

Problem

“You do not have access to tracking. Please contact management to modify your role, or contact Teletrac Navman or your dealer if your company does not have a tracking subscription”


Solution

This message occurs because:

  • Your user access does not include "tracking". Please contact your NextGen system administrator to have your role upgraded.
  • A tracking subscription has not been added to your account. Call us on 1300 427 123 if you would like tracking added to your account.


Please note: IAP tracking for jurisdictions is separate to "dot on a map tracking"